“We handle every interaction via online, phone, and
in-person with the utmost care and integrity.”

HELLO

We do our best to answer and reply to all incoming communication methods (phone call, text message, direct messages on social media, and e-mail). However, if we do not answer, we are most likely with a client or you have reached us after hours (see business hours below).

OPEN COMMUNICATION

We continue to optimize our forms of communication for everyone to openly communicate effectively and conveniently. In the event that we are not able to answer a phone call, we encourage you to text or leave a voicemail. Or, send us an e-mail or direct message on only these two social media platforms on Facebook or Instagram.

YOU’RE OUR PRIORITY

When we are unable to answer a phone call or respond to the other forms of communications right away, please allow 1 hour to 24 hours for us to respond. These are not typical ways of communicating therefore we will honor your messages, or first point of contact in a timely manner. However, this is a longer form of conversation. So, if we respond, your responses after will fall under a time frame appropriate for the circumstances within business operations.

BUSINESS HOURS

We will respond in a timely manner within business hours. However, if we are with a client and can’t respond right away, please allow 1 hour to 24 hours for us to respond.

VOICEMAIL

All voicemails will be honored in a timely manner as well, however, it still requires a confirmation response from our staff as soon as possible to successfully schedule, reschedule, or cancel your appointment in a timely manner. You will receive a call, text, or e-mail to confirm your appointment needs.

RESPONSE TIME

Once we receive your responses, it will be received as “confirmed” within the appropriate timeframe for scheduling, rescheduling, or cancelling appointment(s). It is first come, first served.

However, please respond by 9PM on the day of your request, or the same day we responded to your message, to qualify as a “confirmed response” to appropriately secure or successfully cancel or reschedule your appointment(s).

Any “confirmed responses” received for any modifications within 3-day, 2-day, or the same-day will follow our Cancellation Policy as described below:

“Canceling or rescheduling within 72 hours (3 days before) prior to your appointment will automatically be refunded in the form of your initial 25% deposit of your full-service appointment. Rescheduling within 48 hours (2 days before) is ok (no fee) except when cancelling then there will be a 25% cancellation fee of that appointment’s full service value and the deposit is non-refundable. Canceling, rescheduling, or no-shows (late 15 min.) within 24 hours (same day) are subject to a 25% modification fee of that appointment’s full-service value, deposit is non-refundable, and rescheduling keeps deposit.”

EMERGENCIES

If you are having an emergency, we are available as soon as 11 AM. We will do our best to fit you in and take care of you. However, if our next availability is after hours or days after and you cannot wait, but need immediate assistance, please seek medical attention!

Thank you for your patience and understanding.

We will get back to you as soon as possible!